It's not just compliance.

We're providing the framework

for a healthier nation.

Our track record for 100% compliance is our proudest achievement. Achieving this took a community of passionate industry advocates and world class IT professionals.

Together, we’ve also helped drive legislative protection for consumers against predatory players, while minimising costs for our customers. Ultimately, it’s made the industry stronger and more able to deliver high level services to members – and reinforced its position as one of the world’s best healthcare systems.

“New digital technologies will decide the quality of Australia’s healthcare. HAMBS strives to deliver exceptional, customer-focused technology & services to the Private Health Insurance industry.”


Kathryn Hawkins, CEO

Combining a powerful, informed and connected voice with agile, market driven technology.

With both industry influence and community ownership, we’re in a unique position to ensure the technology systems we build and maintain are compliant, inexpensive and meet market demands.

HAMBS is Australia’s most connected and influential advocacy group, reaching policy makers, legislators and industry regulators. We ensure fair, practical and forward thinking rules are generated to protect consumers without being expensive and onerous for our customers.

Software built and backed to help you always succeed

Managed services and top tier support

Designed to serve the greater purpose

  • Put members first and deliver proven value to your team with software used by over 60% of funds.


    • Ensure complete data integrity with seamless business process integration.
    • Electronically store and manage imaging, workflow and relevant documentation, including customer correspondence, invoicing, claims and sales data.
    • Insightful and easy data analysis with full integration for business intelligence applications.
    • The most robust fraud protection through ancillary claims checking services.
    • Processing of e-commerce transactions, including HICAPS, HealthPoint, Medicare Two-Way, hospital claims and more.
    • Web and mobile member services, developed with HAMBS community market insights to gain and retain members.
    • Integration service catalogue to support your business processes and operations.
  • Enjoy peace of mind and local, responsive support with hosting from two Australian data centres.


    • Core application and server hosting and maintenance.
    • Database hosting, administration and maintenance.
    • Disaster recovery.
    • Maintenance and security services including patching, backups and web-application security.
    • E-commerce gateway and communication.
    • Internet gateway and private Wide-Area Network (WAN) management.
  • Benefit from the great services you’d expect from a customer-owned, values-driven organisation.


    • Service Desk support and advice for software applications.
    • Problem analysis and resolution.
    • Change request management services.
    • Management of special information requests.
    • Application configuration and training (in Adelaide or on site).
    • Application usage health checks and business process reviews.
    • Integration project support.




Level 4, 169 Pirie Street

Adelaide, South Australia



General Phone: (08) 8334 0300

Support Phone: (08) 8334 0399

Facsimile: (08) 8334 0344

General enquiries:

Support enquiries:

Hospital eligibility:



Michels Warren

Level 1, 96 Melbourne Street

North Adelaide, South Australia




Phone: (08) 8267 6888


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It's not just compliance.

We're providing the framework

 for a healthier nation.