HAMBS | Technology

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With our technology,

you become more efficient,

compliant and customer focused.

And you do it effortlessly.

Our deep understanding of Australia’s private health insurance industry and its complex regulatory and legislative requirements has us always searching for a way to do things better – while ensuring 100% compliance.

“Combining the best talent with the latest tech to deliver best in market solutions for customers… and having fun doing it!”

Robert Aitken, Head of Products & Solutions

Innovations our customers appreciate include:

The ability to create products quickly using product cloning with inbuilt validation against product tiers and clinical categories, ensuring legislatively compliant products.
Real-time integration with ECLIPSE, HICAPS and HealthPoint.
Membership Wizard to make onboarding new members seamless.
Single-pane view Customer Service Interface that makes interactions between members and call centre staff impressively smooth.
Inbuilt assessing rules to the claims processing engine, making it easier to automate processing and limit fraudulent activities.
Inbuilt legislative rules to the Contributions Engine.
Bulk Rate Load tool for a fast and easy change on April 1.
A user-friendly interface with shortcut keys and favourites.

The latest systems, most powerful capabilities with responsive services, for a fraction of the cost of going it alone.

Software

Managed Services

Risk and Security

Support

The HAMBS core platform is a sophisticated and highly configurable IT solution for Australian private health
insurance funds.
Features include:
- business process integration, including imaging and workflow, so correspondence, invoicing, claims and sales data can be stored and managed electronically, ensuring its integrity at the point of processing.
- Integration with business intelligence applications for data analysis.
- Fraud protection through ancillary claims checking services.
- Processing of e-commerce transactions, including HICAPS, HealthPoint, Medicare Two-Way, hospital claims and more.
- Online member services and mobile app allowing members to manage their private health insurance digitally.
- Integration service catalogue to support customer business processes and operations.

Our HASNET managed services includes hosting from two Australian data centres.
Services includes:
- core application and server hosting and maintenance.
- Database hosting, administration and maintenance.
- Disaster recovery.
- Maintenance and security services including patching, backups and web-application security.
- E-commerce gateway and communication.
- Internet gateway and private Wide-Area Network (WAN) management.

We have a strong focus on risk and cyber-security management with it embedded in all aspects of software development and managed services.
Security includes:
- defence in depth security architecture.
- Established and maintained security governance framework.
- Fully compliant managed security.
- Stringent awareness of current and looming risks.
- Continual monitoring to neutralise threats and identify and address vulnerabilities.
- Ongoing communications to customers to raise awareness of threats.

Our service desk is open 7am - 7pm (CST), while our consulting and application services are available in Adelaide or on-site.
Service desk capabilities:
- support and advice for software applications.
- Problem analysis and resolution.
- Change request management services.
- Management of special information requests.
Consulting and application services:
- application configuration and training (in Adelaide or on-site).
- Application usage health checks and business process reviews.
- Regular user forums.
- Industry representation and Private Heath Insurance (PHI) guidance and expertise.
- Integration project support.